Shipping policy

Thank you for shopping with RUBEN HERNANDEZ. We specialize in the sales and distribution of premium luggage and bag products. We dedicate ourselves to professional order handling and careful item packaging, ensuring all luggage goods are precisely dispatched, fully protected during transit, and delivered to global customers in intact condition within a reasonable delivery schedule.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. During processing, our team conducts rigorous quality checks and customized reinforced packaging suitable for luggage products to prevent scratches, deformation and component damage during cross-border logistics transportation.
If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays via official email to ensure full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The final shipping cost is determined according to the actual size, weight and shipping destination of your ordered luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. Large-capacity and oversized luggage items may also cause minor adjustments to the overall delivery cycle.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing complete tracking numbers and logistics inquiry information.
Tracking details typically become available within 24-48 hours after shipment, as logistics platforms require a certain period for data update and synchronization.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout, including detailed residential information, correct postal code and valid contact number to avoid delivery failure or package deviation.
RUBEN HERNANDEZ is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply and shall be borne by the customer.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us within 7 days of the expected delivery date. Our professional support team will launch a logistics investigation and follow up actively to resolve the lost package issue.
Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. All luggage damage caused by transportation, including shell cracking, fabric damage and accessory breakage, is covered by our after-sales verification scope.
We will review the situation and work to resolve the issue as quickly as possible with reasonable after-sales solutions such as replacement, refund or compensation.

6. Luggage Care and Usage Notice

All luggage and bag products should be used, stored and maintained in accordance with the professional care instructions attached to each item. RUBEN HERNANDEZ is not responsible for product damage caused by improper storage, overloading, unauthorized disassembly, incorrect cleaning methods or human misuse of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Customers shall independently handle all customs clearance procedures and bear all related incidental fees.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:
Company Name: RUBEN HERNANDEZ
Physical address: 3001 Crockett St, Westlake, LA 70669, United States
Phone number: + 603-747-4701
Email: support@tronixlab.shop